Last updated: October 2026
Shaun’s Moves (“we”, “us”, “our”) respects your privacy. This policy explains what personal information we collect through our website, how we use it, and how you can contact us about it. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).
What we collect
When you request a quote, use our contact form or send us your cubic calculator results, we collect the details you give us. This can include your name, phone number, email address, suburb, the type of job and any message you include, such as your moving dates and home size.
When you visit our website, we also collect general usage information, such as the pages you view, your browser and device type, and an approximate location based on your IP address. This is used in summary form to understand how the site is used.
How we use your information
- To respond to your enquiry and prepare a quote
- To plan, book and carry out your move, packing or storage
- To contact you about your booking
- To improve our website and services
We don’t sell or rent your personal information, and we don’t send marketing emails unless you’ve asked us to.
Who we share it with
We only share your information where we need to in order to provide our services, for example with our crew members working on your move, or with the providers that host our website and email. We may also disclose information where the law requires it.
Third-party services and cookies
Our website uses a small number of third-party services that may set cookies or collect technical information:
- Google reviews, shown through a reviews widget, so you can read what our customers say
- Google Maps, to show our location on the Contact page
- Website statistics, to count visits and see which pages are most useful
These providers handle information under their own privacy policies. You can block or delete cookies in your browser settings, although some parts of the site may not work as intended if you do.
How we store and protect your information
We take reasonable steps to protect your personal information from misuse, loss and unauthorised access. Enquiries are sent to our business email and kept only for as long as we need them to provide our services or meet our legal obligations.
Accessing or correcting your information
You can ask to see the personal information we hold about you, or ask us to correct or delete it, by contacting us using the details below. We’ll respond within a reasonable time.
Complaints
If you have a concern about how we’ve handled your personal information, please contact us first so we can try to fix it. If you’re not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page.
Contact us
Shaun’s Moves, 4/46 Seashell Ave, Coomera QLD 4209
Phone: 0485 886 229
Email: shaunsmoves@gmail.com